Privacy Policy

Last updated: 26 August 2026

1. Introduction

This Privacy Policy explains how Levreu Stays ("we", "us" or "our") collects, uses, stores and protects personal information when you visit or use our website, www.levreustays.com (the "Website"), make an enquiry, make a booking or otherwise communicate with us in relation to our holiday accommodation.

We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

Levreu Stays processes personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with applicable provisions of the Privacy and Electronic Communications Regulations 2003 (PECR) relating to electronic marketing, cookies and similar technologies.

Please read this Privacy Policy carefully so that you understand how and why we use your personal information.

2. Name and Address of the Controller

For the purposes of UK data protection legislation, the Data Controller is:

Business name: Levreu Stays
Website: www.levreustays.com
Address: The Old Post Office, Middle Street, North Perrott, Crewkerne, Somerset, TA18 7SG
Email: [email protected]
Telephone:+447507145702

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Personal Data We Collect

We may collect and process the following types of personal information:

Information you provide directly to us

When you make an enquiry, booking or otherwise communicate with us, you may provide:

• Your name
• Email address
• Telephone number
• Postal address, where required
• Booking and accommodation details
• Dates of your stay
• Number of guests
• Information relating to your booking or enquiry
• Communications between you and Levreu Stays
• Any other information you voluntarily provide to us

Information relating to payments

Payments made through the Website may be processed by third-party payment providers.

Levreu Stays does not normally receive or store your full payment card details. Payment information is processed securely by the relevant payment provider in accordance with its own privacy policy and security procedures.

Information collected automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• General geographical information
• Pages visited
• Date and time of visits
• Referring website
• Information about how you interact with the Website

Some of this information may be collected through cookies and similar technologies. Further information is provided in Section 11 of this Privacy Policy.

Information received from third parties

We may receive personal information about you from third parties where you make or manage a booking through a third-party booking platform or service.

For example, if you book accommodation through a third-party platform such as Airbnb or Booking.com, we may receive information necessary to manage and fulfil your booking.

Where we receive personal data from another source, we will process it in accordance with applicable data protection law.

4. How We Use Your Personal Data

We use personal information for the following purposes:

Managing enquiries

To respond to enquiries, requests and messages submitted through our Website, email, telephone or other communication channels.

Managing bookings

To process and administer bookings, including:

• Confirming your reservation
• Communicating with you about your stay
• Providing check-in and check-out information
• Managing accommodation requirements
• Contacting you regarding changes to your booking
• Providing information necessary for your stay

Payments

To facilitate and administer payments relating to your booking through our payment providers.

Customer service

To communicate with you before, during and after your stay and to deal with questions, requests, complaints or other matters relating to your booking.

Legal and regulatory purposes

To comply with our legal and regulatory obligations, including accounting, tax, fraud prevention and record-keeping requirements.

Website operation and improvement

To operate, maintain, secure and improve our Website and to understand how visitors use it.

Marketing

Where permitted by law, we may use your contact details to send information about Levreu Stays, special offers or other services that may be of interest to you.

Where consent is required for electronic marketing, we will obtain the appropriate consent. You can withdraw your consent or opt out of marketing communications at any time.

Security and fraud prevention

To protect our Website, accommodation, business and guests against fraud, misuse, unauthorised access and other security risks.

We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on you.

5. How Long We Keep Your Personal Data

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax and regulatory requirements.

The length of time we retain information depends on the type of information and why we need it.

For example:

• Booking and guest information will normally be retained for as long as reasonably necessary to administer the booking and deal with any subsequent queries, complaints or legal obligations.
• Financial and accounting records will be retained for the period required by applicable UK tax and accounting legislation.
• Enquiry information may be retained for a reasonable period after the enquiry has been dealt with.
• Marketing information will be retained until you withdraw your consent or otherwise request that we stop using your information for marketing, unless we have another lawful reason to retain it.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

6. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Performance of a contract

We may process personal information where this is necessary to enter into or perform a contract with you, including processing and managing your accommodation booking.

Legal obligation

We may process personal information where necessary to comply with a legal obligation, such as accounting, tax, financial record-keeping or other legal requirements.

Legitimate interests

We may process personal information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

This may include:

• Managing and improving our accommodation business
• Maintaining website security
• Preventing fraud or misuse
• Responding to enquiries
• Maintaining appropriate business records
• Managing complaints
• Protecting our property and business

Consent

Where required by law, we will ask for your consent before processing your personal information for a particular purpose, such as certain types of marketing or the use of non-essential cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Who We Share Your Personal Data With

We may share personal information with trusted third parties where this is necessary to operate our business, provide accommodation services, process bookings or comply with legal obligations.

These may include:

• Lodgify, our website and holiday-rental management platform
• Payment service providers used to process booking payments
• Booking platforms through which you make a reservation, such as Airbnb or Booking.com
• Website hosting and technical service providers
• Email and communication service providers
• Professional advisers, where necessary
• Accountants and financial service providers
• Analytics and website service providers
• Government authorities, regulators, law enforcement or other bodies where we are legally required to do so

We do not sell your personal information to third parties.

Third-party service providers may process personal information on our behalf and are required to handle it securely and in accordance with applicable data protection requirements.

8. International Transfers of Personal Data

Some of the third-party service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable UK data protection law.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

You may contact us using the details in Section 2 if you would like further information about international transfers relevant to your personal data.

9. Your Data Protection Rights

Under UK data protection law, you may have the following rights in relation to your personal information:

Right to be informed

You have the right to understand how and why your personal information is collected and used. This Privacy Policy provides that information.

Right of access

You may request a copy of the personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

This right is not absolute and may not apply where we are required to retain information to comply with a legal obligation or where another lawful basis for retaining it applies.

Right to restrict processing

In certain circumstances, you may ask us to restrict the way we process your personal information.

Right to data portability

Where applicable, you may request that personal information you have provided to us is supplied in a structured, commonly used and machine-readable format, or transferred to another organisation.

Right to object

You may have the right to object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to withdraw consent

Where we rely on your consent to process personal information, you can withdraw that consent at any time.

To exercise any of these rights, please contact:

Email: [email protected]
Address: The Old Post Office, Middle Street, North Perrott, Crewkerne, Somerset, TA18 7SG

We may need to ask for additional information to verify your identity before dealing with your request.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

You can find information about making a complaint through the ICO's website.

10. Security

We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Where appropriate, information transmitted through our Website is protected using encryption technology such as SSL/TLS.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

11. Links to Other Websites

Our Website may contain links to third-party websites, including booking platforms, social media platforms and other websites that may be useful to our guests.

If you follow a link to another website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you read the privacy policy of any third-party website you visit.

12. Cookies

Our Website uses cookies and similar technologies.

Cookies are small files placed on your device when you visit a website. They may be used for purposes such as:

• Making the Website function correctly
• Maintaining security
• Remembering preferences
• Understanding how visitors use the Website
• Improving Website performance
• Measuring the effectiveness of marketing

Some cookies may be strictly necessary for the Website to operate. Other cookies, such as certain analytics or advertising cookies, may require your consent.

Where consent is required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences through the cookie settings available on our Website, where provided. You can also control or delete cookies through your browser settings.

UK rules on cookies and similar technologies are set out in the Privacy and Electronic Communications Regulations 2003 (PECR), alongside applicable UK GDPR requirements. The ICO states that non-essential cookies generally require informed consent before they are placed on a user's device.

The specific cookies used on www.levreustays.com may depend on the functionality and third-party services integrated with our Lodgify website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, our Website, the services we use or applicable data protection legislation.

Any updated version will be published on this page with a revised "Last updated" date.

We recommend checking this page periodically to ensure that you are aware of any changes.

14. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:

Levreu Stays
Website: www.levreustays.com
Email: [email protected]
Telephone: +447507145702
Address: The Old Post Office, Middle Street, North Perrott, Crewkerne, Somerset, TA18 7SG

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Privacy Policy last updated: 26 August 2026